FAQs | www.highlandprinters.co.uk

Frequently Asked Questions

Here you can find answers to questions frequently asked about Highland Printers.

From delivery to design, products to packaging, our FAQs below should help you.
We hope this gives you the answers you need, but if you can't find what you are
looking for, just ask us.

How do I change my details?

When you sign in to your account, click the Settings app. Here you can change your password, contact details, and even how you’d prefer us to contact you. If you forget your password, don’t worry it happens to all of us! You can get a reminder by clicking the forgotten your username or password link on the sign in page.

Where's my order?

You can view your recent orders in the Orders app in your account. This will show your current orders in progress and your completed orders. You can check the progress of current orders here, and you can create reorders of old jobs using the same graphic files.

How much does delivery cost?

All of our prices include collection from our studio, for guaranteed turnaround times. However, if you need it delivered to a different address or delivered sooner than our guaranteed turnaround times, we can provide this at an extra cost. Read more about delivery and collection.

How can I pay?

We are happy to accept payment in the form of cheques, debit cards or cash. We also take credit cards (a 2% surcharge can apply). We require full payment before we start work. All our online payments are conducted through one of our trusted and secure online payment gateways; WorldPay, PayPal or Stripe.

How can I contact you?

You can contact us directly and in person by visiting our studio. However, we’ve also made a contact form that you can fill out to ask about partnering with us, technical difficulties or sales enquiries. Just visit our contact us page.

What are your opening times?

Highland Printers is open 9:00-5:30 Monday-Thursday, 9:00-5:00 Friday, and closed Saturday and Sunday.

What is your product range?

We sell a wide range of printed materials. Our core range includes business cards, booklets, leaflets, flyers, stationery, stickers, invitations, posters and postcards. You can view our full product range.

How do I find the products I'm looking for?

We’ve tried to make it easy for you to find the right product for your needs. You can see our full product range. These products are shown in popularity order. Once you click on a product, you can customise the printing options depending on how thick you want the paper to be, or whether you want any extra finishing options like cut-out shapes for your design. Finally, you can select products by clicking Place a new order now on your account dashboard.

When I reorder, will my product be exactly the same?

When you reorder a job, you can pick whether you want us to use the same files you uploaded before, whether you want to upload a new file, or whether you want us to make a few changes for you. If you used one of our templates, you can make any necessary changes to the text or images yourself.

How environmentally friendly are you?

We take every measure to reduce print waste and improve our environmental impact. we have recycled options on Leaflets, Letterheads and Compliment Slips, all made from 100% post-consumer waste.

What type of files can I upload?

We accept PDF documents for uploads, and recommend that you create the file using Adobe InDesign.

How do I edit templates online?

To edit templates, simply click on the part of the template you want to edit and you’ll get options to change the text or image on the right-hand side of the page. Some parts of the template are not editable, so you will only be able to edit areas that have a “edit” button over them.